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Canberra Storefront. New online store experience coming March 2024!

Delivery & Returns

RETURNS

We do not offer the option of a full refund unless the item is genuinely faulty. 

We are happy to exchange or provide a credit note under the following conditions:

  • You have your receipt as proof of purchase
  • Exchange should take place within 30 days
  • All tags and codes must be intact and in saleable condition
  • Gift items must be in their original packaging

Please Note: No refunds or exchange on sale items

We do not cover return postage costs, the customer must pay for return postage if they are unable to make the exchange in store.

RETURNS PROCESS

Please email us at hello@bambiandbow.com.au to request a refund (faulty items only), exchange or credit note for your item/s.

We will then provide you with details to return your item/s back to us.

Once we receive your item, providing it in saleable condition, we will issue you an exchange or credit note within 2 business days of receiving the item. 

SHIPPING

Bambi & Bow offers Australia wide shipping. 

Regular Shipping

Orders are shipped via Australia Post and are dispatched within 48 hours You should receive your delivery within 3-5 business days for regular post with the exception of delays in high demand times such as Christmas. 

 

Express Shipping

Orders are shipped via Australia Post and are dispatched within 48 hours. You should receive your delivery within 1-2 business days for express post with the exception of delays in high demand times such as Christmas.